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Frequently Asked Questions:

Here you will find some common question that can help you!

Q1. What shall I do if the login is failed?: Ans: first register with correct details in “USER REGISTRATION” Link. Or please enter the correct mobile number and password.
Q2. How to do registration in Mobile app?: Ans: click “USER REGISTRATION” button and enter the mandatory fields in the form and click the “Continue Registration” button. And wait for the OTP which will be send to the registered mobile number. Enter the OTP and the Registration will be successful.
Q3. How can I retrieve my password if I forgot it?: Ans: click on the “Forgot Password?” and enter the mobile number and email id. The Password will send to your registered mobile number.
Q4. How to file a complaint?: Ans: go to “File a Complaint” menu. And select the complaint type and fill the required details and click “Submit Complaint Details”.
Q5. Why my Complaint not registered?: Ans: The following Reasons your complaint may not be registered in the mobile app
- Fill all the Fields in the complaint details (Photos are not Mandatory)
- Don’t include any special character including single quote (‘) in the text fields.
- In case you raised the same complaint again, it will not register.
Kindly check above mentioned points and raise the complaints.
Q6: How do I track my grievance?: Ans: go to “My Complaints” menu and there will show the status of your Complaint.
Q7: How can I change the language of this app?: Ans: before login the app, choose the language you need (English or Tamil) and login to the App.
Q8: What is “Achievement Details”?: Ans: This is the list of achievements achieved by the MLA.
Q9. How to do registration in Web app?: Ans: Go to “Public Login Area” and click the “Click here to sign up” link. Then enter the mandatory details and click the “Signup” button.
Q10: How to retrive the password in web application?: Ans: click on the “Forgot Password?” and enter the mobile number, email id and enter the captcha correctly and click the “Retrieve Password” button.
Q11. How to Login in Web app?: Ans: Go to “Public Login Area” and click the “sign in” button. Then enter the mandatory details and click the “Login” button.
Q12. What are the contact details of the Valamana Alandur - Public Grievance System for Alandur Consistency?: Ans: You can contact to via call & Whatsapp to mobile Number: +91 8883 89 89 89 and you can write your comment to Email ID: valamanaalandur@gmail.com

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